Customer Service Specialist

The Customer Service Specialist provides quality customer service and administrative support to Leadership team at Eighth Generation’s headquarters, interacting at all levels with staff, artists, and customers.

Qualifications (Knowledge, Skills, and Abilities)
• High School Diploma Required, Associate Degree preferred.
• Excellent written and verbal communication skills
• Administrative experience, with one or more years in a front desk reception environment.
• Computer proficiency, experience working in Word, Excel, and Outlook.
• Technological proficiency, with experience operating a multiline phone system, printers, copy machines

• Strong awareness of the Native experience; personal experience with Indigenous and tribal communities preferred
• Ability to communicate effectively about Eighth Generation values, business practices and processes with all levels of internal and external contacts
• Extremely detail oriented and organized, with the ability to bring tasks through to completion
• Maintain a positive attitude and willingness to work with all team members, artists and customers
• Discrete concerning confidential or sensitive information
• Ability to pass a background check
• Non-Disclosure Agreement is required

Physical Demands and Work Environment
May involve walking, moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and ability to adjust focus. May Involve lifting at least 30 lbs.

Note:
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This company is an equal opportunity employer and a drug-free workplace.

Responsibilities and Essential Duties
• Provides daily administrative support to executive team including data entry, drafting correspondence or other communications as directed by leadership, printing, scanning, mailing, maintaining records and filing systems etc.
• Provides daily phone coverage at the Headquarters for all staff, inquiries, and customer questions
• Assesses priorities and competing demands and adjusts allocation of time and resources to increase efficiency and effectiveness
• Manages appointment scheduling, coordinating meeting logistics, arranges accommodations and travel for Staff and Artists as needed
• Processes and distributes incoming communications (via mail, e-mail, phone, etc.)
• Participate in daily communications with customers via phone and email, and working with internal team to coordinate appropriate response to resolve issues or customer questions
• Work collaboratively with Director of Business Development, Warehouse, Shipping, Marketing staff as needed to ensure timely and high-quality customer service
• Maintain good working order of all office equipment and machines, including ordering supplies for the office or scheduling service visits and/or performing periodic maintenance as needed
• Assist leadership in hosting visitors, important guests and leading tour groups at the Eighth Generation HQ
• Exercises discretion and integrity with highly confidential & sensitive information
• Assist with organizing and planning for special events, speaking engagements, public appearances or other internal events as needed
• Perform related duties as needed

$23.50-$24.50 hourly