Human Service Development Manager

The Human Services Department Manager, under the direction of the Tribal Manager, is responsible for overseeing a variety of professional assignments to provide administrative and day-to-day supervisory support to Behavioral Health Services, Anishinaabek Family Services, and Human Services staff and functions of each position. This position is responsible to provide or delegate direct services, case management, prevention, and intervention to federally recognized tribal members in the six-county service area. This position is responsible for development, standardization, and maintenance of policies and procedures, preparing budgets, and analyzing financial performance. This position is responsible to coordinate efforts to establish or contract billing services from insurance companies and interagency reimbursements when applicable. This position is responsible to ensure optimal program efficiency and productivity. This position should be familiar with and adhere to the Indian Child Welfare Act (ICWA); the Michigan Indian Family Preservation Act; Grand Traverse Band (GTB) Codes, personnel policies, departmental policies and procedures; and local, state, federal, tribal codes, laws, and/or requirements. This person is responsible for or to delegate all Behavioral Health Services, Anishinaabek Family Services, and Human Services grants and requirements.

MINIMUM QUALIFICATIONS

Master's Degree in Social Work (social work, , human services),

A minimum of three years' experience in a human services/social work field required.

A minimum of three years' experience in a supervisory position required.

Must have a valid unrestricted driver license and be insurable by the GTB insurance carrier.

Must be able to handle, and/or redirect potentially hostile clients, family members, and/or other inappropriate adversarial situations.

Must be able to work in high stress environment, handle difficult situations, and maintain objectivity.

Must be able to establish appropriate boundaries with clients and families.

Advanced proficiency in leadership, management skills, and techniques.

Advanced knowledge of applicable laws, regulations, rules, procedures, and administration is required.

Must be able to establish and maintain an effective working relationship with supervisory personnel, coworkers, subordinates, clients, other departments, government officials, and the general public while maintaining good judgment and decision-making.

Knowledge of crimes against elders and vulnerable adults, identity theft, domestic violence, sexual assault, stalking, and other crimes.

Ability to quickly evaluate alternatives and decide on a plan of action; use judgment and emotional intelligence in identifying and selecting the most appropriate procedures to use, and/or follow in determining which of several established alternatives to use.

Recognize problems or deviations from normal procedures and consult with supervisors to create a plan and/or solution; situations not covered by precedents or guidelines are referred to a supervisor.

Demonstrate, according to the seven grandfather teachings, a commitment to cultural programming by learning of cultural teachings, participating in, and coordinating cultural activities for clients, providing continuous support for the enhancement of the culture, language, and traditions.

Demonstrate sensitivity to the needs of others, open-minded to individuals' needs, situation, and specific background and/or culture.

Demonstrate active listening skills, such that the clients' needs, issues and/or problems are heard and addressed.

Must be able to travel; must be flexible and available to work various shifts, on-call, after hours, weekends, and holidays on a rotating and/or emergency basis.

Must be able to communicate effectively, have excellent oral and written verbal communication skills with a diverse range of audiences and settings, with the ability to prepare clear, concise, thorough, meaningful, and grammatically correct written reports and/or other written documents.

Must have good time management, prioritization, follow-up, follow-through, and organizational skills with the ability to plan, prioritize, and manage workload to meet goals and needs in a timely manner.

Excellent interpersonal skills and ability to work in a professional and courteous manner, sustaining professionalism under duress, and maintaining positive working relationships and communication with internal and external contacts.

Advanced knowledge of business, budgeting, accounting, purchasing, and planning.

Proficiency in computers using Microsoft® Windows Operating System, Office Suite, and Outlook; Google Workspace (Docs, Sheets, Slides, etc.) and proper use of other office equipment.

EDUCATION and/or EXPERIENCE

Master's Degree in Social Work (social work, , human services) Licensed Clinical Social Worker (LCSW) Preferred

A minimum of three years' experience in a human services/social work field required.

A minimum of three years' experience in a supervisory position required.

Two years of experience with federal and/or grant program administration management preferred.

CARF Accreditation experience preferred.

DRIVING REQUIREMENTS

Must have and maintain a valid unrestricted Driver's License and insurable by the GTB insurance carrier.

SUPERVISORY RESPONSIBILITIES

Supervises all Behavioral Health Services, Anishinaabek Family Services, and Human Services staff, positions, and functions.

EQUIPMENT TO BE USED

General office equipment such as computers, copiers, fax machine, phone system, etc.

TYPICAL PHYSICAL DEMANDS

Involves sedentary work, with some lifting, reaching, walking, and lifting heavy objects, up to 50 pounds. Also requires manual dexterity to operate office equipment, keyboarding, etc. Should have corrected normal range of hearing and sight.

TYPICAL MENTAL DEMANDS

The work environment could present out-of-the-ordinary job risks; there could be a risk for the safety of the worker and clients. There could be a risk of liability against the worker due to the nature of the position and clientele.

During the delivery of services, you may be working with clients who may have HIV, Hepatitis A, Hepatitis B, Hepatitis C, as well as other infectious diseases.

Some assignments will involve clients who are or were victims of crime, recovering from physical, sexual, and emotional abuse with the potential to exhibit violent, suicidal, or abusive behaviors.

WORKING CONDITIONS

Normal office environment with anticipated automobile travel for client visits in the six-county service area. Some work to be performed in the three GTB satellite offices (Traverse City, Charlevoix, and Benzie). Position may require flexible schedule, events, conferences, and trainings outside normal working hours.

May also provide services at schools, in hospitals, jails, and other locations in the six county service areas. At times, these services are provided collaboratively with other internal and external professionals.

COMMENTS

Native American preference will apply. Must be willing and able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment. Adherence to strict company policy regarding confidentiality is a must.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assure that the safety and well-being of the client, community member, staff, and volunteers is the highest priority.

Respond to critical situations, provide crisis support to clients within established or defined timeframes.

Maintain current certifications in CPR, First Aid, Recipient Rights, and Mental Health First Aid.

Knowledge of and adherence to the Grand Traverse Band Codes, Indian Child Welfare Act, the Michigan Indian Family Preservation Act, department policies and procedures, local, state, federal, tribal codes, laws, and/or requirements and work within best practices.

Knowledge of the Resource and Patient Management System (RPMS) BH applications, assists staff in its efficient use, and provide leadership in its full implementation.

Create job descriptions, interview, hire, onboard, train, review, mentor, lead, motivate, and develop positions and employees; provide coaching, counseling and discipline as required; serve as a role model to employees and demonstrate fairness and respect to all employees.

Communicate with Tribal Manager on all aspects of Behavioral Health, Anishinaabek Family Services, and Human Services positions on a need-to-know basis, potentially controversial conflicts/issues that arise, matters that affect policy or staff morale, and/or have other far-reaching implications.

Strong supervisory skills and ability to proof own work and the work of others.

Responsible for Commission on Accreditation of Rehabilitation Facilities (CARF) application, quality improvement plan, survey, audit, and accreditation requirements.

Research, develop, and maintain policies and procedures for all Behavioral Health Services, Anishinaabek Family Services, and Human Services positions and functions to enhance program efficiency of services provided.

Program advocacy and development for the continuation and improvement of program services.

Oversee all operational areas of the department, monitor service activity to prevent the duplication of services, and ensure the cost-effective delivery of those services by coordinating delivery through different and interrelated programs.

Create, carry out, and adjust long-term goals and objectives for all department programs and services; direct the formulation and implementation of program changes as required.

Ensure applicable staff are trained, licensed, certified, and credentialed appropriately for job functions.

Analyze staffing needs and workload to achieve objectives and goals, total cost of each program, quality of performance, community/public response, satisfaction, and determine/suggest corrective action(s) as needed.

Manage and delegate priorities of department assignments; responsible for providing or coordinating critical client emergencies, interventions, and staff demands within the department and programs.

Facilitate staff meetings with entire department, sub-departments, individuals, and/or other departments to ensure continuity of care for client services and program administration.

Participate as a member of the multidisciplinary team providing a comprehensive continuum of care to clients. Communicates with other members of the team to ensure continuity of care, coordination of services, and quality of client services.

Evaluate all recommendations, complaints, and/or criticisms received and direct appropriate adjustments, changes, or elevate concerns to appropriate level.

Adhere to sound business principles in managing program activities and client services; monitor internal controls and applicable regulations governing social services and health care delivery; and develop and responsibly manage program budgets.

Ensure that digital client records and files are developed and maintained; assure all necessary reports due from Behavioral Health Services, Anishinaabek Family Services, and Human Services are completed and forwarded to proper reporting agencies within established or defined timelines.

Complete factual assessments; determine program shortcomings (if any), their underlying causes; and determine measures required to prevent their recurrence.

Serve as client advocate by working with courts, hospitals, nursing homes, foster homes, law enforcement, jails, protective services, Michigan Department of Health and Human Services (MDHHS), schools, courts, hospitals, nursing homes, foster homes, and other local, state, federal, or tribal services.

Evaluate office, client living environments, and community-based situations for client and/or worker safety and follow best practices when working in a potentially dangerous or volatile environment.

Support the mental and physical health care of clients; closely coordinate care with staff and other mental health providers.

Provide assistance and direction to staff in preparing programming actions that ensure uniformity and consistency in carrying out policy and operational activities.

Establish necessary internal controls and safeguards to protect Government-owned resources against fraud, waste, and abuse.

Locate appropriate resources and make appropriate referrals, assist clients and/or their families with completing forms for various local, state, federal, and tribal social services.

Coordinate with other departments and outside agencies or organizations for social service programs to provide outreach to clients and their families to maximize operational effectiveness, services, and support to the community and public served.

Provide transportation when needed.

Mandated reporting to supervisor and authorities.

Prepare, coordinate, facilitate education, support groups, and/or informational articles to the community, other departments; and/or serve on projects and committees as assigned.

Complete program specific paperwork, itineraries, logs; monthly, quarterly, annual narrative and statistical reports as needed and/or required within established or defined timeframe.

Participate in staff meetings, team meetings, case related activities such as case consultations, court hearings, etc.

Knowledge of and adherence to the highest level of confidentiality on all matters involving clients and families being served or visiting Human Services, Anishinaabek Family Services (AFS), and Behavioral Health Services (BHS) offices, as outlined in the Code of Federal Regulations 42 Part 2, Health Insurance Portability Accountability Act (HIPAA), the Grand Traverse Band Codes, Personnel Policy, and/or other regulatory agency.

Other duties as assigned.

$83,549 annually